Terms and Conditions

Responsibly sourced timbers

Our customers will be offered handmade products direct from our workshops, with the assurance that our timbers are where possible, FSC® and PEFC certified and have been sourced from sustainable forests. We also ensure our manufacturing processes have not caused unnecessary pollution or damage. We reserve the right for the sizes to change depending on the stock size of the air dried timber. Our products are handmade and will vary from batch to batch.


Leadtimes

While some items may be available almost immediately, many pieces are made to order so please allow up to eight weeks to receive your order.

 

Returns Policy

We take pride in all our goods being made to exceptional standards ensuring quality control throughout the manufacturing process. However, sometimes things can go wrong so where a damaged or faulty piece of furniture has been delivered, we will do our upmost to rectify the error as quickly as possible.

Please do not sign the delivery note without unwrapping and inspecting your furniture thoroughly to check that is has arrived in perfect condition, as we may not be able to exchange or refund faulty items that have been signed for.

We hope that you will be happy with your purchase but if not, let us know within seven days and return the item in “as new” condition within 14 days to guarantee a refund. We are unable to refund shipping, handling, or insurance charges, except of course of any errors on our part. Bespoke pieces made to special order cannot be refunded, unless there is a fault with a product.

 

Guarantee

We are confident that our furniture will stand the test of time and offer a five year guarantee against defective workmanship and materials on all of our products. However, please note that most of our furniture is made of solid timber, and you should expect it to move slightly in damp or overly dry conditions.