Terms & Conditions

Our customers will be offered handmade products direct from our workshops, with the assurance that our timbers are,where possible, FSC and PEFC certified and have been sourced from sustainable forests. We also ensure our manufacturing processes have not caused unnecessary pollution or damage.

Returns Policy

Because things can go wrong, our Returns Policy states that where a damaged or faulty piece of furniture has been delivered, we will do our utmost to rectify the error as quickly as possible to the satisfaction of the customer. If that cannot be done, we offer a full refund including all delivery costs. We take pride in all our goods being made to exceptional standards ensuring quality control throughout the manufacturing process. However, if your purchase does not meet with your approval upon receipt, please notify us within seven days. Return the item/s in “as new” condition within 14 days to guarantee a refund. We are unable to refund shipping, handling, or insurance charges, except of course in the case of any errors on our part.

Bespoke pieces made to special order cannot be refunded, unless there is a fault with the product.

Guarantee

We are confident that our furniture will stand the test of time and offer a five year guarantee against defective workmanship and materials on all of our products. However, please note that most of our furniture is made of solid timber, and you should expect it to move slightly in damp or overly dry conditions.

Payment Options

We accept payment by cheque, credit and debit cards. A deposit is taken on placement of the order and full payment is required before delivery. Cash purchases can be made for smaller items at our showroom