How to Order
You can place your order online but if you would prefer to speak to one of the team to discuss any aspects of your order, please call us on 01488 608020, We are always happy to chat through timber, finish and fabric choices. Alternatively e-mail firstname.lastname@example.org or better still, visit us at our showroom and while you are here, we would be delighted to show you around the workshop.
All our pieces are made to order and crafted to the highest quality. We don't cut corners or compromise our standards so please be aware that your order may sometimes take up to 8 weeks. We will e-mail you when we have booked your order into the workshop and give you an estimated delivery date. We will be in touch again in the weeks prior to delivery.
Each piece of furniture we sell has a mark in the form of a discreetly fixed polished pewter disk that shows that it is an authentic Benchmark original. This is individually numbered and a record of the piece and purchaser is kept in our register.
We have our own fleet of vehicles and drivers to ensure safe delivery. Where we can’t deliver ourselves due to distance, we work with partner companies who offer the same high quality service and care. Smaller items will be delivered by courier to keep costs as low as possible. Your furniture will be carefully blanket wrapped to protect it whilst in transit, delivered into the room of your choice, unwrapped and assembled as required. Please let us know if you have any access issues.
Our delivery cost is dependent upon your postcode and will be calculated when you place your order. You are welcome to pick up your furniture from our workshop if you would prefer (we’d love to meet you!).
Peace of Mind
We take pride in all our goods being made to exceptional standards but because things sometimes go wrong, our returns policy states that where a damaged or faulty piece of furniture is delivered, we will do our utmost to rectify the error as quickly as possible. If you are unhappy with your purchase for other reasons, let us know within seven days and we will guarantee a refund providing the item is returned in "as new condition" within 14 days. Unfortunately we are unable to refund shipping, handling or insurance charges, except of course in the case of any errors on our part. Bespoke pieces made to special order cannot be refunded, unless there is a fault with the product.
We are confident that our furniture will stand the test of time and offer a five year guarantee against defective workmanship and materials. However, please note that most of our furniture is made of solid timber, and you should expect it to move slightly in damp or overly dry conditions.
Please note that for pieces that are not made by Benchmark, such as Vienna Chairs and Carl Hansen Chairs, we are only able to offer a one year guarantee against defective workmanship.